Trident Hotels Terms and Conditions

• Trident Privilege membership and its benefits are offered at the sole discretion of Trident Hotels.
• Trident Privilege is applicable only at participating Trident hotels.
• Trident Privilege Terms and Conditions are governed by the laws of Republic of India and will be restricted to Delhi jurisdiction under the Delhi High Court. The Programme terms and conditions set forth herein supersede all prior Programme terms and conditions, if any.
• Membership and applications for membership in the Trident Privilege Programme is void if prohibited by law in the country of the Member's or applicant's domicile or if the details furnished by the member or applicant are found to be false.
• All interpretations of the Terms and Conditions and Programme rules shall be at the sole discretion of Trident Hotels.
• Rewards/privileges may not be combined with other certificates, discounts, packages, promotional offers or partnerships unless otherwise specified in written by Trident Privilege.

• Membership is open to all individuals above 18 years of age.
• Only individuals may become members of Trident Privilege Programme (defined as individuals who have been accepted as members by Trident Hotels and who have accepted Trident Privilege Terms and Conditions). Corporations, associations or groups cannot enrol in Trident Privilege Programme. Further, individuals/corporate entities who have leased office space in any of the participating Trident hotels are not eligible for membership. Trident Hotels reserves the right to grant or refuse membership to Trident Privilege Programme.
• Trident Privilege members cannot maintain membership in or earn points on multiple accounts.
• Enrolment into Trident Privilege Programme must be in the individual's full legal name, and proof of identification will need to be provided on request.
• Enrolment to the programme is possible during a stay at the hotel, dining at a Trident Hotels' restaurant.
• When enrolled at the hotel, membership to the programme will be activated only when the activation link sent via e-mail to the given email address is clicked. The member will not be able to avail of the programme benefits if the membership is not activated. Trident Hotels reserves the right to terminate memberships that have not been activated for more than 6 months. Upon such termination, all accrued points (if any) will lapse from the terminated account.
• Any change of information as provided in the Trident Privilege enrolment form must be notified to Trident Privilege Programme centre in writing or be updated online on the programme website.
• All communication will be mailed to the mailing address (postal or email) indicated in the enrolment form and it is the responsibility of the member to inform the Trident Privilege Programme Centre about any change in his/her address. All communication will be deemed to have been received by the member and Trident Hotels bear no responsibility for communication not received or lost in the mail or courier.
• As part of our endeavour to provide valuable information and offers to members, Trident Privilege Programme would develop mailing lists for use by themselves and their Programme partners. These lists are developed under strict supervision so as to safeguard the privacy of the member’s information. As part of providing value added product offerings to members, Trident reserves the right to send special offers/promotions to the members regarding Trident Hotels or its Programme partners.
• Consent to receive such offers will be deemed as given until such time that the member expressly withdraws his or her consent to receive mailers and other Programme information from Trident and its various Programme partners by opting out of the relevant preference by notifying the Trident Privilege Programme centre in writing. Withdrawal of consent may result in certain services not being offered and/or provided to the member. The member however, will continue to receive important programme related intimations like monthly point summary, information on point lapse etc.
• Trident Privilege has no predetermined termination date and may continue until such time as Trident Hotels decides to terminate the Programme, at any time, with or without notice to the members. Accumulation of points will cease immediately on termination of the Programme. However, members will be given six months, from the date the Programme termination is announced, to redeem a desired reward.
• Trident Hotels reserves the right to add, modify, delete or otherwise change any of the rules, conditions, privileges, benefits, reward or reward levels pertaining to the Programme at its sole discretion, with or without notice, even though changes may affect the value of points or rewards already accumulated. This means that Trident Hotels, may make changes that affect, but are not limited to, participating hotels, travel partner affiliations if any, rules for earning Trident Privilege points, reward redemption levels, rules and procedures for the use of rewards, continued availability of awards, reward types, and the features of special offers.
• Membership to the Trident Privilege Programme entitles members to earn points, which can be redeemed for rewards in accordance with the Terms & Conditions of the Programme.
• Your Trident Privilege membership is valid for 5 years from the date of issue. At the end of 2 years, your membership will automatically be renewed for another 5 years if there has been eligible activity in the preceding 12 months, failing which membership will stand terminated.
• Trident Hotels reserves the right to discontinue membership to Trident Privilege Programme to any member who appears to be using the Programme in a manner inconsistent with the Terms & Conditions, or intent of the Programme, or any portion of the Programme, including, but not limited to, reward redemption. Trident Hotels also reserves the right to discontinue membership for any member who acts in a manner inconsistent with local or state laws, statutes or ordinances.
• Discontinued membership may result in the loss of all accumulated points and the cancellation of all Trident Privilege Programme rewards, benefits and privileges.
• The sale or barter of any Trident rewards points, Certificates, Rewards Confirmations, Certificates, or other benefits other than by Trident Hotels, is prohibited. Any Points, Certificates or benefits, which Trident Hotels deems to have been transferred, sold or assigned in violation of Programme Terms and Conditions may be confiscated or cancelled.
• Each member is responsible for remaining knowledgeable as to the Programme Terms and Conditions and as to the number of points in his or her account. Trident Privilege Programme will attempt to send correspondence to active members to advise them of matters of interest, including notification of Programme changes. However, neither Trident Privilege Programme, nor companies participating as partners in the Programme will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of entry information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any Web site or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail for whatever reason.
• Specific Programme benefits and privileges have been established for Trident Privilege Programme. However benefits and privileges offered by participating Trident hotels may vary. If Trident or any partner improperly denies a member an accrual, benefit or reward, Trident Hotels will not be liable to make any payment to the member or compensate him/her in anyway.
• Trident Hotels is not responsible, and assumes no liability, for changes or discontinuance of services provided by a service partner, that may affect the Programme rewards offered, the accrual of points or devaluation of points.
• The Programme and any benefit, offering, or rewards relating to the Programme, shall not be construed as, or constitute a contract, or otherwise establish a contractual relationship between Trident Hotels and any Trident Privilege Programme Members.
• Nothing in the Trident Privilege Programme is intended or shall be construed to create or establish any agency, partnership, or joint venture relationship between Trident Hotels and the partners.

• Trident Hotels reserves the right to add, modify, or delete tier level benefits and/or qualifications at its sole discretion, with or without notice.
• In order to upgrade to a Silver, Gold or Platinum tier, a member has to fulfil the criteria of completing eligible nights in a rolling period of 12 months for the respective tier.
• Eligible Points are base points that are earned by Trident Privilege members against eligible transactions (for details please refer to the Accrual of points below). All points rewarded as bonuses to members are ineligible for tier accrual.
• Member’s tier period is a 12-month rolling period starting from the date of enrollment. Points and stays accrued towards tier upgrades are lapsed on completion of each 12-month rolling period.
• Trident Privilege currently has the following membership tiers: Red, Silver, Gold and Platinum.

  Red Tier

  • All new members are enrolled into the Red Tier of the Trident Privilege Programme.
  • Red Tier members are awarded 10 points for every eligible spend of INR 100 at any of the participating Trident Hotels.
  • To retain membership, the member needs to make at least one eligible stay in the preceding 12 months from the date of lapsing of membership.

  Silver Tier

  • All guests who have stayed at least 4 nights in a 12 month rolling period from the time of enrolment, at participating Trident hotels, are eligible to be upgraded to a Silver Tier membership.
  • The Silver members will be awarded 11 points for every INR 100 (one hundred only) spent, during the stay at participating Trident hotels.
  • Tier is maintained by completing 2 nights in the succeeding 12 months rolling period of membership; If the tier retention criteria is not met, the member will be downgraded to the Red tier.

  Gold Tier

  • All guests who have completed stayed at least 10 nights in a 12 month rolling period from the time of enrolment, at participating Trident hotels, are eligible to be upgraded to a Gold Tier membership.
  • The Gold members will be awarded 12.5 points for every INR 100 (one hundred only) spent, during the stay at participating Trident hotels.
  • Tier is maintained by completing 4 nights in the succeeding 12 months rolling period of membership; If the tier retention criteria is not met, the member will be downgraded to the Silver or Red depending on the criteria met.

  Platinum Tier

  • All guests who have stayed at least 24 nights in a 12 month rolling period from the time of enrolment, at participating Trident hotels are eligible to be upgraded to a Platinum Tier membership.
  • The Platinum members will be awarded 15 points for every INR 100 (one hundred only) spent, during the stay at participating Trident hotels.
  • Tier is maintained by completing 8 nights in the succeeding 12 months rolling period of membership; if the tier retention criteria is not met, the member will be downgraded to Gold, Silver or Red depending on the criteria met.

• Trident Privilege Points can only be earned at participating Trident Hotels. The list of currently participating hotels is given below:
  • Trident, Agra
  • Trident, Bandra Kurla, Mumbai
  • Trident, Bhubaneswar
  • Trident, Chennai
  • Trident, Gurgaon
  • Trident, Hyderabad
  • Trident, Jaipur
  • Trident, Nariman Point, Mumbai
  • Trident, Udaipur
    

  The list of participating Trident Hotels is subject to change at any time, without notice.

• To earn points, a member must be a registered, paying guest at a participating Trident Hotel and meet all of the conditions described in the Terms & Conditions. Points will be credited to staying guests as well as for non-resident dining services.
• Members can only earn points from the Programme start date as defined by Trident Hotels, i.e. 1st April, 2008. No points will be earned for any amounts charged before the start date of the Programme. This includes cases where a member has checked in at a hotel before the Programme is launched at the hotel and checks out after the start date of the Programme.
• Members may earn points for more than one room per stay, provided the additional rooms are booked in the name of the member and the member is paying the bills for those additional rooms himself or herself, subject to a maximum of three rooms per stay.
• Members will earn points for non-residential dining at restaurants of Trident Hotels. Points earning rate will depend on the current tier of the member at the time of dining at the restaurant. Points will be earned on the actual amount paid by the member after availing of discounts, if any, under a prevailing offer or promotion.
• Trident Privilege points or stays will be awarded only on the primary reservation profile; points or stays will not be awarded in the case of 'sharer' guests.
• No points or stay credit will be awarded for house guests, complimentary rooms, rooms at special discounted rates, redemption stays, if you are a 'sharer' guest, or those booked against barter. Bookings made through travel agents, online travel websites, and group or tour operators will not be eligible for points or stay credits. Points will also not be given for banquet events, catering functions, airline crew groups, employees of Trident Hotels, tips, and taxes. No points or credit towards the tier status will be awarded if the guest is a no-show at the hotel. This implies that the member will not earn any points even if he is charged retention as per the hotel's 'no show' policy.
• A member whose individual hotel bill is billed directly to a company/organization, and the member is responsible for authorization for settlement at check out, is eligible for points. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check out by one individual are not eligible for points.
• In the case of group bookings, the member cannot earn points if he or she settles his/her own bill for room and /or incidental charges.
• Points will not be earned on incidental charges or charges to the member’s room for non-affiliated hotel entities that are not owned and/or operated by the hotel, including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, beauty salon, car rental, gallery or specialty stores, recreational or entertainment concessions, or charges in connection with banquets or other catering functions.
• All applicable taxes including central, state, local, and other taxes will be omitted for purposes of point accrual.
• Points would be credited to the member's account when a member quotes his Trident Privilege membership number or presents his membership no. at the time of making the reservation, check-in, and the time of check-out while settling bills.
• Point credits will not be awarded when redeeming any frequent flyer awards, awards of travel partners, or other promotional offerings using discounts or free certificates.
• Any points offered in conjunction with specific hotel stays will be considered earned only when the stay has been fully paid. Points will not be available for redemption before the stay has been paid for. In case of bills being paid by the company on behalf of the member, if the payment is not received by the hotel within 45 days of checkout, then an appropriate number of points will be deducted from the member's balance although he or she may have already been communicated the point status on the basis as if such payment would have been received. The same will be applicable for credit card payments if the member’s bank disputes any charges on such card payment.
• In cases where the member or the member’s company is given a discount after the stay has been completed, the appropriate number of points will be deducted from the member’s balance although he or she may have already been communicated the point status on the basis of the non-discounted amount.
• Trident Privilege Contact Centre reserves the right to deduct points from a member’s account balance if the points have been erroneously recorded under the account.
• A member’s points would be credited to the member’s account in a time period of 5 working days from the time the member checks out from a Trident hotel.
• If a member believes he/she has not received point credit(s) for hotel stays, or any partner points, he/she must submit a request for such credit(s) to the Trident Privilege Contact Centre together with the original invoice of the member’s hotel stay and/or the service partner coupon as appropriate. No points will be given for failure to supply original invoices. For the member’s protection, the member should retain all hotel travel documentation until the point credit(s) has appeared on his or her points’ statement. Requests must be received at the Trident Privilege Contact Centre within 15 days of receipt of points update.
• In case points for stays are inadvertently missed out, the members must claim retro-credits within six months from the date of stay.
• No purchase of points is permitted. A member cannot purchase points and add these to points already earned in order to redeem these points for a reward.
• Trident Privilege members will earn points for eligible spends on a ‘Day use’. A ‘Day Use’ is defined as check-in and check-out on the same day without a minimum of 24-hours difference between check-in and check-out.
• Points are valid for a period of 2 years from the date of accrual. All points accrued in a calendar year (that have not been redeemed) will lapse post 2 years on the 31st of December. Points once lapsed cannot be reinstated. All points lapse when membership lapses.
• Accrued points do not constitute property of the members.
• Except as specifically provided herein, no accrued points are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law. In the event of death, the Trident Privilege Programme will be suspended and all accrued points canceled.
• Members may earn points on any one reward programme of their choice.

• The benefits offered as part of the Trident Privilege Programme are solely at the discretion of Trident Hotels and the individual participating Trident Hotel. Not all services are provided by all participating hotels. Should Trident Hotels or a participating hotel improperly deny a member a benefit, Trident Hotels will not be liable to compensate the member for the same.
• The benefits offered as part of the Trident Privilege Programme are applicable on paid stays only. Complimentary stays, Room or Suite Upgrades would not be entitled to benefits and privileges offered under any membership tier.
• The current benefits and privileges offered as part of the Trident Privilege Programme vary across membership tiers and include the following:

  Red Tier members

  • Exclusive 10% savings on bookings made on www.tridenthotels.com all year round
  • Accrual and redemption of points earned during non-residential dining at Trident Hotels' restaurants
  • Member exclusive offers
  • 1000 points for online booking

  Silver Tier members

  • Exclusive 10% savings on bookings made on www.tridenthotels.com all year round
  • Early check-in at 11 am (subject to availability)
  • Late check-out until 2 pm (subject to availability)
  • 10% savings on dining at restaurants in Trident Hotels
  • 10% savings on treatments at the Trident Spa
  • 10% savings on business center and laundry charges
  • Member exclusive offers
  • 1000 points for online booking

  Gold Tier members

  • Exclusive 10% savings on bookings made on www.tridenthotels.com all year round
  • Early check-in at 11 am (subject to availability)
  • Late check-out until 4 pm (subject to availability)
  • Double occupancy at no extra charge
  • 15% savings every time you dine at restaurants in Trident Hotels
  • 15% savings on treatments at the Trident Spa
  • 15% savings on business center and laundry charges
  • 50% savings on Best Available Rate of suites on weekends (Friday to Sunday)
  • Premium Wi-Fi for an unlimited number of devices
  • Member exclusive offers
  • 1000 points for online booking

  Platinum Tier members

  • Exclusive 10% savings on bookings made on www.tridenthotels.com
  • Early check-in at 11 am (subject to availability)
  • Late check-out until 4 pm (subject to availability)
  • Double occupancy at no extra charge
  • 25% savings every time you dine at restaurants in Trident Hotels
  • 25% savings on treatments at the Trident Spa
  • 25% savings on business center and laundry charges
  • 50% savings on Best Available Rate of suites on weekends (Friday to Sunday)
  • Premium Wi-Fi for an unlimited number of devices
  • Upgrade to the next room category (Barring Suite and Limited to Rooms)
  • Access to Trident Club Lounge at Trident Nariman Point, Trident Bandra Kurla, and Trident Hyderabad
  • Complimentary Breakfast
  • Dedicated Reservation Line
  • No Black Out Dates on Redemption (subject to availability)
  • Member exclusive offers
  • 1000 points for online booking

• In order to qualify for a Reward, the Member must have sufficient points in his or her account to redeem the Reward from the Reward chart.
• Points earned can be redeemed as per the reward chart available on the website.
• It is solely the responsibility of the Member to be informed about the Programme and to request the specific Rewards online or via the Trident Privilege Programme Centre. Rewards must be requested online via, in writing, by fax, or by e-mail. Please remember to include the Trident Privilege membership number.
• Trident Privilege Rewards may be substituted by Trident Privilege, at any time without notice. Determination of Reward equivalency is at the sole discretion of Trident Privilege.
• No credit or substitutions will be given for any certificates that are only partially used.
• Rewards cannot be redeemed for cash, prizes, or credit. Rewards are not exchangeable.
• Rewards may not be sold, auctioned, bartered, brokered, or purchased except with the express written consent of Trident Privilege. Any Rewards obtained in this manner by any person or entity will be considered to have been fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Confirmations are void and will not be honoured. The account by the Member concerned, cannot under any circumstances be transferred, bequeathed, assigned, sold, or combined with, whether or not for valuable consideration, the account of the Reward of any other person, whether or not that person is a Member of the Programme, or with any other account belonging to the Member, except as otherwise laid down in provisions notified to the Member.
• Rewards will not be replaced, reissued, or credited if lost, stolen, or otherwise destroyed. Trident Privilege/Trident Hotels is/are not responsible for the performance of the Postal Service or other suppliers.
• Members residing in countries where redemption of points for Trident Privilege rewards, partner rewards or Reward Exchange is prohibited are not eligible for such rewards.
• Participating Trident hotels and Reward classifications may change at any time without notice at Trident Privilege’s sole discretion.
• Spa redemption can only be availed by resident guest.
• In case a member is eligible for two bonus point offers only one shall be credited.
• Stay Reward Redemption
  • Hotel Stay Certificate can be redeemed for an accommodation in a standard room with double occupancy. Any tax liability incurred (if any) in connection with the receipt and/or use of Trident Privilege Rewards, including, but not limited to, local or city occupancy taxes, international departure tax, customs fees, airport surcharges or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the guest.
  • Stay reward requests are not confirmed till the time reservation confirmation and stay certificate are not received from the Trident Privilege Programme Centre. Members should allow 24 working hrs. for the reservation confirmation to be mailed to them.
  • Member is required to carry the stay certificate received from the Programme Centre and present the same at the front office while checking-in at the hotel.
  • Stay reward is non-transferable. The certificate needs to be used by the member in whose name it is issued, as it appears on the certificate.
  • The stay certificate would be valid only for the dates and Hotel mentioned on the certificate. Post that the certificate is invalid and cannot be used for redemption.
  • In case of any change in travel plan, members are required to request the Programme Centre for cancellation of the existing certificate. All cancellation requests are to be sent in writing (email/fax).
  • The Programme Centre has the right to refuse to stay redemption under this programme at any time.
  • No points may be earned in connection with redemption or reward stays. Some privileges and benefits attached to each tier may not apply to redemption or reward stays.
  • Reservations are subject to the availability of rooms allocated under the redemption offer at the time of making the booking.
  • Complimentary stay includes stay in a standard double room, exclusive of taxes and breakfast includes accommodation for two guests on room only basis. Breakfast and taxes are payable extra, as applicable.
  • Stay Redemptions are not applicable for stays between 20th December to 5th January.
• Dining Certificates Redemption

  Dining certificates can be redeemed at restaurants of all participating hotels. The certificate is valid for six months from the date of issue, is transferable and is meant for one time use only.

  • For certificate/redemption reservations cancellation, it will take a minimum of 10 working days to credit corresponding points in the members account.
  • Rewards may not be combined with other certificates, discounts, packages or promotional offers unless otherwise specified in written by Trident Privilege.
  • All Reward certificates and confirmations must be redeemed in strict accordance with the procedures specified on the certificate or confirmation.

Members can redeem Trident Privilege points to settle their bills for stay, dining or spa treatments. The points may be used for complete or partial payment of the bill at participating Trident Hotels. When a Member requests to redeem his/her Trident Privilege points instantly against the value of the bill, the corresponding points will be deducted from the Member's Account.

• Instant Redemption of points are valid only when used toward the expenses charged to:
  • The Member's room, room, including but not limited to room charges, food, and beverage, spa services, or dining expenses at the participating restaurant
  • Dining at any participating restaurant
• Members may redeem only those points that are accrued and available in their account. In the event of the invoice amount being higher than the value of points in the member's account, the remaining invoice amount may be settled by Cash or Credit / Debit card
• As a proof of eligibility, membership number and proof of identity is required when redeeming points instantly. Instant Redemption of points must be announced to the Trident staff prior to settling of the stay, spa or dining bills at the participating Trident hotel. Instant Redemption of points cannot be booked in advance of the stay or visit to the restaurant
• Under Instant Redemption, points will be redeemed against the folio amount and not against any redemption offers or promotions available on the Trident Privilege website. To avail special offers or promotions, please contact Trident Privilege help desk. Contact Us
• If the amount requested for the Instant Redemption of points, is more than the bill amount to be settled at the hotel, cash will not be returned to the member
• At the time of instant redemption, the member would be required to share their Trident Privilege membership no. /registered email id/registered mobile no. to redeem the points. Once accrued points in the Member's Account have been redeemed, the points cannot be returned to the Member's Account.
• Instant Redemption of points is not applicable on the following:
  • Laundry /Dry cleaning
  • Telephones
  • Gratuity
  • Banquets
  • Car transfers
  • Any third party payout
  • Business Centre/ Trident Meeting Rooms
• A participating hotel may decline an Instant Redemption request by you in the event if either your membership no. registered email id/registered mobile no. are not present in our system or you could not substantiate your identity or a technical issue is encountered at the hotel or the member is requesting to settle his charges for corporate events, banquet charges or car transfers, or any major event.
• Redeemed points are not refundable, exchangeable, replaceable, or transferable for cash or credit
• Points cannot be redeemed for cash or gift cards
• Instant redemption of points is valid only for individual travel throughout the year with no blackout dates and are not applicable to group travel, package tours, or conventions that have been charged to and/or paid by a third party. The value of the points credited may be used by the Member only and may not be gifted
• Instant Redemption of point is offered at the following participating hotels
  • Trident, Agra
  • Trident, Bandra Kurla, Mumbai
  • Trident, Bhubaneswar
  • Trident, Chennai
  • Trident, Gurgaon
  • Trident, Hyderabad
  • Trident, Jaipur
  • Trident, Nariman Point, Mumbai
  • Trident, Udaipur